What do you do if a product you bought is broken or faulty?

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What do you do if a product you bought is broken or faulty?

If the received goods or services are damaged, incomplete or defective, seek your rights first by contacting the seller or the manufacturer. If the result does not change, you can get help from consumer associations.

The product I purchased broke down in a short time, but I do not want to have it repaired. Do I have the right to exchange or refund?

Am I entitled to an exchange or refund? Yes, if the purchased goods are found to be defective, within two years from the date of delivery of the goods to the consumer, the consumers have the right to request a refund, replacement of the goods with a non-defective one, a price reduction at the rate of the defect or free repair. ?

According to the Consumer Protection Law No. 6502, buyers have the right to use their right of withdrawal within 14 days from the delivery date to return the products without giving any reason and "without paying the shipping fee".

Defective What are the consumer's elective rights in goods?

WHAT ARE THE CONSUMER'S RIGHTS AGAINST DEFECTIVE GOODS?

Returning from the contract by declaring that he is ready to return the defective product purchased, Asking for a discount at the rate of defect if he does not want to return the sold product, If it does not require an excessive cost , requesting repairs at the seller's expense. The phone I bought from the internet is broken, what should I do?

If you think that the product you receive as a result of online shopping is defective, damaged or not what you want, in the presence of certain conditions (duration, etc.), you can return the product you bought in accordance with the Consumer Law and get your money.

What does it mean to exchange the product with a non-defective one?

Law No. 6502, 11/3. With the provision of the article, “In the event that free repair or replacement of the goods with a non-defective one would cause disproportionate difficulties for the seller, the consumer may use one of the rights to withdraw from the contract or discount the price at the rate of defects.

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